Customer support audit
We analyze your current support operation and deliver a diagnosis based on data, not opinions.
What we analyze
6 key areas of your support operation, with real metrics and industry benchmarks.
Response times
First response, resolution, idle times between interactions.
Volume and patterns
Peaks, seasonality, most saturated channels, most frequent query types.
SLA compliance
Percentage of tickets within/outside SLA, breach patterns.
Tools and workflows
Evaluation of current tools, bottlenecks, eliminable manual processes.
Response quality
Tone analysis, consistency, first contact resolution.
Automation opportunities
Which repetitive tasks can be delegated to AI agents.
What we deliver
How it works
From data extraction to diagnosis in 3 steps.
Access and extraction
We connect to your current platform and extract historical data from the last 3-6 months.
AI + human analysis
We process the data with proprietary tools and expert review.
Diagnosis delivery
Presentation meeting + complete report + roadmap.
Want to know how your support performs?
Request an audit and discover real opportunities for improvement in your customer support.