Customer support managed by AI agents
Intelligent platform that classifies, responds to and resolves tickets automatically. Your human agents focus on what matters.
+78%
Productivity per agent
40%
Tickets resolved without human intervention
Multilingual
Native support in any language
From traditional helpdesk to AI-powered support
A leading retail brand with international presence migrated their support operation to AgentDesk. No data loss, no service interruption, with the team working from day one.
+78%
Productivity per agent
More tickets handled by each team member, without hiring extra staff.
40%
Autonomous resolution
Of tickets are resolved without human intervention thanks to AI agents.
4 languages
Native multilingual support
Each language with its own inbox and assisted responses in the customer's tongue.
All your support in one place
Every conversation prioritized, categorized and language-detected automatically. No duplicate inboxes, no forwards.
- Multichannel and multi-mailbox in a single view
- Automatic classification by category, priority and language
- Smart assignment to the right agent or team
Full context and replies in seconds
The agent sees the customer history, similar tickets and one-click actions. What used to take minutes now takes seconds.
- In-place translation to the customer's language
- Customer history and similar tickets at hand
- Operational actions (shipping, returns, billing) in one click
Each agent, tailored to your business
Not generic chatbots. Each agent is trained with your policies, your categories and your integrations. 100% custom.
- Specialized agents per use case (orders, returns, billing...)
- Connected to your real systems: ERP, CRM, e-commerce, carriers
- Automatic escalation to the human team when complex cases arise
Everything you need to manage your support
From ticket reception to results analysis, everything in one platform.
Intelligent multilingual categorization
Every ticket is automatically analyzed in seconds: category, priority, language and sentiment. No human intervention, in any language.
- Over 20 categories detected automatically
- Priority assigned by content and tone
- Automatic language detection with no language limit
- Customer sentiment analysis
AI-assisted responses
The assistant generates professional response drafts in the customer's language. The agent maintains full control: use, modify or discard.
- Contextualized automatic draft
- Automatic response in the customer's language
- From minutes to seconds per response
- Full human agent control
Automated operational management
Intelligent ticket assignment, real-time SLA control, integration with order systems and direct contact with carriers.
- Assignment by workload and specialization
- SLA with preventive alerts before breach
- Integrated order and tracking information
- Contact carriers in one click
Supervision and control
Real-time dashboards for agents and supervisors, complete traceability of every action and role-based permission system.
- Agent panel and supervisor view with KPIs
- Statistics by category, language and agent
- Complete audit and AI fraud detection
- Role-based permissions and company configuration
Specialized AI agents
They're not chatbots. They're agents that query data, make decisions and execute real actions in your systems.
Order status
Query tracking, status and order details directly from your systems.
Modifications
Change addresses, cancel orders and apply changes without human intervention.
Returns
Manage return requests with automatic policy validation.
Incidents
Detect shipping problems, contact carriers and resolve incidents.
Claims
Analyze claims, assess the situation and propose resolutions.
Billing
Generate, send and manage invoices automatically linked to each order or service.
Each agent is configured according to your processes. They automatically escalate to the human team when they detect complex cases.
Extend AgentDesk capabilities
Additional solutions that enhance your customer support platform.
Intelligent Help Center
Self-service portal with knowledge base, RAG-powered AI chatbot, order tracking and ticket creation. Your customers resolve questions without waiting.
Learn moreMigration from any platform
We migrate your current helpdesk (Zoho, Zendesk, Freshdesk, Jira...) without data loss or service interruption. History, configurations and workflows included.
Learn moreCustomer support audit
We analyze your current support operation: response times, volume, tools and workflows. We deliver a diagnosis with concrete recommendations.
Learn moreReady to transform your customer support?
Request a personalized demo and discover how AgentDesk can optimize your support.