Customer support managed by AI agents
Intelligent platform that classifies, responds to and resolves tickets automatically. Your human agents focus on what matters.
< 3 sec
Automatic classification
Multilingual
Native support in any language
AI Agents
Specialized by use case
Customer support doesn't scale with more people
The problem
- Traditional inbox with no order or prioritization
- Mixed emails: inquiries, spam and emergencies in the same place
- No smart filters or automatic classification
- Loss of context between threads and forwards
- Slow, generic responses with no traceability
- SLA breaches no one detects
- Scaling = hiring more people
AgentDesk
- Unified inbox with automatic AI classification
- Every ticket prioritized, categorized and assigned instantly
- Complete customer history linked to each conversation
- AI-assisted responses, personalized and in any language
- SLA monitored with preventive alerts
- Full traceability of every action and decision
- Scaling = activating more AI agents
Everything you need to manage your support
From ticket reception to results analysis, everything in one platform.
Intelligent multilingual categorization
Every ticket is automatically analyzed in under 3 seconds: category, priority, language and sentiment. No human intervention, in any language.
- Over 20 categories detected automatically
- Priority assigned by content and tone
- Automatic language detection with no language limit
- Customer sentiment analysis
Unified intelligent inbox
Centralize all your customer communications in one place. Each ticket is automatically linked to the customer's history for full agent context.
- Automatic collection from multiple mailboxes
- Automatic customer detection and linking
- Grouped conversation threads
- Attachments, images and documents integrated
AI-assisted responses
The assistant generates professional response drafts in the customer's language. The agent maintains full control: use, modify or discard.
- Contextualized automatic draft
- Automatic response in the customer's language
- From 3-4 minutes to 15 seconds per response
- Full human agent control
AI agents that execute actions
Specialized virtual agents that don't just respond, but query data, make decisions and execute real actions in your systems.
- Autonomous resolution of frequent tickets
- Direct query to your order systems
- Automatic escalation in complex cases
- Direct response to the customer without intervention
Automated operational management
Intelligent ticket assignment, real-time SLA control, integration with order systems and direct contact with carriers.
- Assignment by workload and specialization
- SLA with preventive alerts before breach
- Integrated order and tracking information
- Contact carriers in one click
Supervision and control
Real-time dashboards for agents and supervisors, complete traceability of every action and role-based permission system.
- Agent panel and supervisor view with KPIs
- Statistics by category, language and agent
- Complete audit and AI fraud detection
- Role-based permissions and company configuration
Specialized AI agents
They're not chatbots. They're agents that query data, make decisions and execute real actions in your systems.
Order status
Query tracking, status and order details directly from your systems.
Modifications
Change addresses, cancel orders and apply changes without human intervention.
Returns
Manage return requests with automatic policy validation.
Incidents
Detect shipping problems, contact carriers and resolve incidents.
Claims
Analyze claims, assess the situation and propose resolutions.
Billing
Generate, send and manage invoices automatically linked to each order or service.
Each agent is configured according to your processes. They automatically escalate to the human team when they detect complex cases.
How it works
From migration to results in 5 steps.
We migrate your current system
We transfer data, history and configurations from your current platform (Zoho, Zendesk, Freshdesk...).
We connect your systems
We integrate AgentDesk with your email, order system and carriers.
We configure the rules
We define categories, SLAs, assignments and escalation flows.
We activate the AI agents
We train the agents with your data and business policies.
You monitor and optimize
Real-time dashboard with metrics, KPIs and full control.
Measurable impact from the first month
< 3 sec
Automatic classification
vs minutes with manual triage
15 sec
Assisted response time
vs 3-4 minutes drafting manually
Multilingual
Native support
responds in the customer's language automatically
100%
Traceability
every action is recorded and auditable
Extend AgentDesk capabilities
Additional solutions that enhance your customer support platform.
Intelligent Help Center
Self-service portal with knowledge base, RAG-powered AI chatbot, order tracking and ticket creation. Your customers resolve questions without waiting.
Learn moreMigration from any platform
We migrate your current helpdesk (Zoho, Zendesk, Freshdesk, Jira...) without data loss or service interruption. History, configurations and workflows included.
Learn moreCustomer support audit
We analyze your current support operation: response times, volume, tools and workflows. We deliver a diagnosis with concrete recommendations.
Learn moreReady to transform your customer support?
Request a personalized demo and discover how AgentDesk can optimize your support.