Help Center powered by AI
Self-service portal where your customers find answers instantly, check orders and create tickets — without waiting for an agent.
Everything your customers need, in one portal
Knowledge, conversational AI, order tracking and ticket management in a unified experience.
Intelligent knowledge base
Articles organized by categories with search that understands user intent, not just keywords.
- Hybrid search: full text + semantic
- Automatic suggestions as you type
- Multilingual support (ES, EN, FR, PT)
- Articles organized by categories
AI Chatbot with RAG
Responses based on your real documentation. It doesn't make things up: it only responds with verified information from your knowledge base.
- Retrieval Augmented Generation on your docs
- Automatic escalation to human agent
- Conversational context (remembers the thread)
- Only verified information, never fabricated
Self-service order lookup
The customer enters their order number and accesses the status in real time, without needing to contact support.
- Real-time order status
- Tracking and shipping data
- Updated delivery information
- No need to contact support
Intelligent ticket creation
Guided form that pre-classifies the contact reason, attaches files and allows tracking from the portal.
- Automatic pre-classification of reason
- Attach files and images
- Ticket status tracking
- Automatic update notifications
Natively connected with AgentDesk
The Help Center is not an island. Every ticket, query or interaction feeds AgentDesk, where AI agents take control.
Help Center
Customer searches or creates a ticket
AgentDesk classifies
AI analyzes priority and category
Agent assigned
AI or human resolves the case
Customer notified
Automatic response to portal
Want your customers to help themselves?
Reduce ticket volume with an intelligent self-service portal that resolves questions before they reach your team.